We build our products to last over extended periods of use, but inevitably everything does eventually wear out. Tullamarine VIC 3043. Kids Learn More So, when your pack wears out as all things do, youll know youve gotten the most out of your gear and your experience. Your Plus One Cute, simple, and comfy, no matter how wild the journey gets. Please click here for a link to our privacy notice. I am not kidding. Jansport backpacks have an advantage over other backpacks since they come with a lifetime warranty that covers any manufacturers defects attributed to the materials used and the construction of the backpack. Defects in materials, components, or workmanship are covered for up to 30 years from the purchase of the product. I live in France and nobody answered my message sent 3 weeks ago to the French headquarter as indicated on Jansport webpage ( JanSportWarranty_France@VFC.com) Mail it to the address below. My partner borrowed it for work and with wear and tear the stitching in the straps had started to tear. Go ToReturn Policy. JanSport International | Find a Store Near You Can I still send it back??? * required fields. Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy (as further discussed below). I always by my grandkids your product but this time I got a bad one can you please help me. Only unaltered and unmodified items and original workmanship are covered. Jansport actually makes backpacks that are meant to last; they actually place a lifetime warranty on their packs and the great thing about this company is that they really do honor their lifetime warranty. Please note products repaired or replaced under warranty will be shipped back to you free of charge. JanSport engineers quality, durability, and reliable products. The products eligible for the 30 year warranty are covered to the original owner or to the person who has received a JanSport branded product as a gift, for up to 30 years from the purchase of the product. How can u access this warranty? Congrats, you've qualified for free shipping. This includes the shipping time by ground to you. Jansport bags are distributed by Primer in the Philippines who also owns travel club. There are a few factors that determine the end of product life, including the following: Click here to see some examples of the cases listed above. This information will come in handy in future. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned. JanSport does not offer warranties for pins, patches, or related accessories. To his surprise, a representative from the company actually gave him a call. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Then I got an email to select a $70 replacement backpack, I did, no reply. By all rights, the warranty is non-transferable; however, there is no way to prove that you arent the original purchaser. What is the phone number so I can get my daughters backpack fix. Lindsey graduated with an MBA in 2009. FREE SHIPPING ON ORDERS OVER $45 AUSTRALIA WIDE, Telephone: 1300 735 099Hours: Monday-Friday: 9 am - 5pm (AEST). FOR UK and POLAND BASED CUSTOMERS,ship your product directly to Warranty Services at the following address: VF POLSKA SP.ZO.O , Centrum Napraw, UL.ROJNA 79 , 91-134 Lodz , Poland, FOR UK BASED CUSTOMERS,VF POLSKA SP.ZO.O , Centrum Napraw, UL.ROJNA 79 , 91-134 Lodz , Poland. Uvalde, TX 78801, 1-800-426-9227 Once you hit past 5 years, you'll almost always pay out of pocket for repairs (if they're willing to service), cost of shipping etc. Ive had my jansport backpack since junior year of high school and im in college. Normal wear and tear generally mean the wear and tear caused by the expected use of the bag over an extended period of time. Please carefully review the exclusions to confirm whether your product is covered. my partner wanted to throw the bag, however I searched the internet for more info on the lifetime warranty and found your article! Other bags, totes, pouches, and cases that bear the Jansport logo also qualify for their trusted lifetime warranty. It slowly faded over the years and now you cant even tell it was ever there. Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. But, Ive already alerted Jansport to your little trick. If I were to have a jansport bag in which I had bought but didnt come with a code can I use the code that I got with my new backpack and use it for my old one ? Only equipment, including back packs, pouches, and other bags, is covered. For warranty evaluation by JanSport, please fill out our Warranty Return Form. Hours: Monday-Friday: 8 am - 6 pm (CT) Inevitably, well used (and well loved!) Shop Mini Packs Prepared to wander So deeply practical yet so very fun to style with every outfit. For more information on JanSport's Warranty, contact 03 9338 5099. As an exception this warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the 30 year policy. Please complete all applicable fields of this form and attach a copy to your warranty return. I need new zippers Please let me know ASAP. Marina Square. Sports & Lifestyle Outlet - Westgate. Whether the bags zipper got busted, the seams bust open, or the even if one of the strap clasps break, they will fix it and send it back to you at no extra charge. Jansport | Bag City 1551 Wewatta St. Package your warranty claim item with your form enclosed inside, 4. Our policy requires that products accepted for repair be clean. You have to do it through there site not the store you bought it from! Lifetime Warranty and Returns - JanSport I just thought the lifetime warranty was a marketing gimmick. Only equipment, including back packs, pouches, and other bags, is covered. All shipping to Warranty must be pre-paid and insured via the shipping service of your choosing, 5. I bought this Jansport backpack in 1987. Since Jansport does not have a representative in Malaysia, do I contact the nearest country which Jansport represents or what? Jansport "Guaranteed for life" is not. : r/BuyItForLife - Reddit {"country":"DE","title":"Einen store auswhlen","message":"Wir sehen, dass du in Deutschland bist. It lasted 1/2 of the school year! Please fill out the warranty return form (Click Here for the Warranty Return Form). JanSport Warranty Service We'd be happy to send you some stickers! Customer Service will contact you directly, prior to repairing your item, to discuss your options. FOR REPAIR EVALUATION, YOUR PRODUCT MUST BE RETURNED DIRECTLY TO: ATTN: JANSPORT WARRANTY SERVICES 2321 N Loop Road Alameda, CA 94502 USA Name: . The Warranty Centre will determine whether the problem is covered by our warranty or not. Stand on solid ground the iconic Right Pack, the seasoned pack all the baby bags look up to. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary. Unfortunately about five years ago it began to fall apart drastically. 83 South / Suite 9 Uvalde, TX 78801 Restructured Cleaning Procedures They do not require you to send in proof of purchase with your warranty claim as you would for a return. JanSport engineers quality, durability, and reliable products. 83 South / Suite 9 Stand on solid ground the iconic Right Pack, the seasoned pack all the baby bags look up to. Once youve filled out the form, you can send your damaged backpack with the paperwork to Jansports warranty department in Uvalde, Texas, or Saint Laurent, Quebec depending on your country of origin. Find A Store; Gift Card; Limited Lifetime Warranty; Chat; My Account; Sign Out {count} Cart To navigate this using the keyboard, please follow these instructions. For warranty evaluation by JanSport, please fill out our Warranty Return Form. I took it to travel club botique here in the philippines to have it repaired. products will eventually wear outfabrics will deteriorate, and colours will fade. To contact the JanSport Warranty team directly, please use the following email address:jansportwarranty_uk@vfc.com. Tullamarine VIC 3043 https://www.jansport.com/customer-service/warranty.html. We'll fix it or if we can't, we'll replace it. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary. The Warranty Centre will determine whether the problem is covered by our warranty or not. Thank you. Backpacks arent the only products that are covered under Jansports lifetime warranty though. If you purchased your JanSport product from a retail store, please contact the store directly for their Shipping & Returns Policy. Colour: Qr Code. I bought 3 backpacks for my 3 granddaughters,. However, if you make a valid warranty claim, Jansport will repair or replace your backpack for free including free return shipping. Additionally, we will cover if the warranty can be transferred, how the warranty works, and if you have to pay for shipping. To contact the JanSport Warranty team directly for UK based customers, please use the following email address:jansportwarranty_uk@vfc.com. And then they told me they will honor replacement if i do have the receipt. Use the escape key to close the results and clear search field. The Gardens Mall - Kuala Lumpur. They will only charge you if there's a part that needs replacement. Please click here for a link to our privacy notice. Jansport - The Wallet Shop Shop the new, online-only print. The warranty does not apply to pins, patches, or related accessories. Im using it for 17 years already. I thought I had a lifetime warranty. Lets see if you live up to lifetime warranty. FOR EUROPEAN BASED CUSTOMERS (Except Poland), ship your product directly to Warranty Services at the following address: VF Warranty Repair JanSport UPS Dresden, Goettinger StraBe 3, 01665 Klipphausen, Germany. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. Hours: Monday - Friday: 9am - 5pm. The products eligible for the 30 year warranty are covered to the original owner or to the person who has received a JanSport branded product as a gift, for up to 30 years from the purchase of the product. She was about to pay for a protection plan that they were selling for the backpack when I told her that Jansport had lifetime warranties. I have bought Jansport bags since I was in middle school in the mid-90s. Choosing a selection results in a full page refresh. Its almost two decades since i bought my bag how i could i possibly keep my receipt? Im letting Jansport know about your scam. If a company is so confident about their product that they give a lifetime warranty on it, then you can be sure about the quality of the said product. During the same phone call, you will get an idea on whether they can actually fix up your bag or if they have no other choice but to replace it. So deeply practical yet so very fun to style with every outfit. For practical preppers, the backpack is the perfect luggage solution; you can put anything in it, and you are free to move about when you sling it over your back. I was so confident that I was right I told them that I would buy a new Jansport for my little cousin if something did happen to hers before I would allow them to purchase their protection plan!! If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned. Use the escape key to close the results and clear search field. They're all probably taken care of onourFAQpage. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by. JanSports warranty applies when our product is used for the purpose intended, under normal conditions, and does not apply to damage caused by typical wear and tear, unreasonable use or neglect. What Is Covered Under the Jansport Backpack Lifetime Warranty? JanSport does not offer warranties for pins, patches, or related accessories. I do always follow your post. Please carefully review the exclusions to confirm whether your product is covered. Want to begin a warranty claim? My son and daughter both have jansport backpacks. I feel I have gotten more than my moneys worth out of them and would never expect a company to replace an item that has served its useful life. Telephone: 03 9338 5099. A little over a month ago I decided to sew it up as best as I could unaware that there was a lifetime warranty. I often clean my sneakers with a stiff brush in a sink full of detergent and they look new so I figure it should work with any other tough fabric. Monday Friday: 8am 6pm (CT) We stand by the quality and durability of every pack we make, and since weve been doing that since 1967, that is a guarantee you can stand by. Please contact the regional point of purchase directly for customer service and warranty related questions. Contact UsWarrantyFAQ and HelpHow to Clean a JanSportShippingReturnsStudent Discount. It is actually quite easy to claim the lifetime warranty on your Jansport backpack, you just need to place the bag inside a suitably-sized package, with a clearly printed letter explaining the extent of the damage, your personal details, and also some remarks like what color would you like your new bag if they cannot fix the damage. I bought my Jansport in Australia and the seam has worn through. There are three variants; a typed, drawn or uploaded signature. Daily Temperature checks for all employees (morning and any time after returning to work after leaving facility) JanSport Warranty Service510 Crystal City Hwy. If you are shipping your backpack to Jansports warranty department to have it repaired or replaced, you are required to pay for shipping and insurance on the package. If you spill any liquids in or on the backpack which compromises the integrity of the fabric or abuse the backpack similarly, any failure of the backpack will not be covered under the warranty. While this means that the majority of products manufactured by Jansport fall under warranty, there are products that do not, including pins, face masks, patches, and other accessories. But I am living in Taiwan. JanSport Warranty Repair Normal wear and tear generally mean the wear and tear caused by the expected use of the bag over an extended period of time. Location Of Purchase *. What I did was go to travel club Shangri-La since not all shops handle repairs. Congrats, you've qualified for free shipping. JanSport will not be liable for lost in-bound packages. Safety and support measures include: PDF This is an editable pdf. Please complete all applicable fields - Scene7 js_customer_services@vfc.com, Chat Hours: Monday-Friday: 8 am- 6 pm (CT), 1-800-426-9227 I just came across this information today and I was wondering if the guarantee still apply since i made an attempt to mend it myself? We stand by the quality and durability of every pack we make, and since weve been doing that since 1967, that is a guarantee you can stand by. Products repaired or replaced under warranty will be shipped back to you free of charge. Follow the step-by-step instructions below to design your transport warranty form 2016 2019: Select the document you want to sign and click Upload.
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