Another reviewer for the AirVolution2 found that the bow of their kayak, unfortunately, cracked after only 14 months of regular use. The best CRM software gives customer service reps quick and easy access to customer information, making it easier to research issues and resolve problems. We were out kayaking the next weekend. Please choose from the resources below or feel free to call us toll free or emails us. . Consequential damages, or incidental costs such as transportation, launching, towing, or any other resulting damages. To develop a responsive customer relations team, train your employees to return every email, phone call and other form of communication within 48 hours. Well, it's this type of commitment that yields excellent service interactions. However, one of their ambassadors covets her Firefly and has a rather funny story about it. Of course, we respond to his initial query with a direct email. Customer service requires excellent communication skills. In this post, we'll list a few of the most important ones you'll need to demonstrate if you want to provide excellent customer service at your business. ADVANCED ELEMENTS, INC. TOLL FREE 866-262-9076 Please read this entire manual for additional safety information. AdvancedFrame Expedition AE1009 boat pdf manual download. The software makes it easy to integrate gamification so your customers are encouraged to interact with your business more frequently. First on our list is the Firefly AE1020 kayak. June 09, 2021, Published: Post by mtpaddler Thu Aug 02, 2012 4:53 pm . Weighing in at only four pounds and folding up to about the size of a lunchbox, this kayak is easy to fit into a backpack for spontaneous hiking trips. Bing Visual Search by Microsoft allows you to implement visual search for your products so customers can easily and quickly get the information theyre looking for via image. Customer reviews Customer reviews 4.6 out of 5 38 global ratings Advanced Elements AE1007-E AdvancedFrame Convertible Elite Inflatable Kayak , Red, 15ft by ADVANCED ELEMENTS Color: Red Change Write a review How customer reviews and ratings work Top positive review All positive reviews Chris Travel ready inflatable kayak with easy setup Overall, customers really love this series. ROAR is a cloud-based, SaaS AR platform that helps you create content for your business. Free and premium plans, Content management software. Their goal is to make the newest, most technologically advanced inflatable kayaks that are also beautiful to look at. The bots can help you with a wide variety of tasks such as qualifying leads, booking meetings, and providing answers to FAQs. QR codes can be a great way to encourage customers to locate the information they want, when they want it, all from a smartphone. So far, there are not many customer reviews on this model, so it is hard to say how well this model handles or how fast it goes. Customers today are omni-channel meaning, they use multiple platforms and channels to visit your website, contact customer service, learn about and purchase your products, engage with your brand, and more. Next is the Island Voyage 2 AE3023. Aside from that, this kayak comes equipped with high-back padded seats for extended comfort during long kayak trips. Lastly, Vidyard integrates with your CRM meaning, reps can create and share videos from their CRM support responses and the software automatically connects the videos to each customer case and contact record. There are no rigid parts, and the entire body relies on being inflated. Its bad for business. Given that your customers have high expectations of quick, omni-channel support and that reps are already busy with an array of daily tasks advanced CS technology should be something you implement across your team. The Media frame can help you expertly mount a camera within arms reach. No one wants to do business with a company that everyone is complaining about. As well as help you choose the perfect Advanced Elements kayak for you and your adventures. Customer service is where the magic happens. Free and premium plans, Operations software. Click to view our recreational inflatable kayaks, touring inflatable kayaks, expedition inflatable kayaks, crossover inflatable kayaks, angling inflatable kayaks or whitewater inflatable kayaks or visit our inflatable SUP page to view our complete line of inflatable SUPs. AdvancedFrame Reviews - Advanced Elements - Paddling.com Updated: Consider the following seven tactics and take the time to inform and support your team to create a common goal of excellent customer service. Browse our collection of educational shows and videos on YouTube. Even if your team responds to complaints or demanding customers, every return phone call or email should be a priority. Since their customer service is in-house, they are better equipped to answer questions you might have rather than an outsourced call center. Advanced Elements makes both of these kayaks for calm class II waters like lakes, slow rivers, inland waters, and coastal waters. These technologies are considered advanced they have cutting-edge capabilities yet still have a long way to go by way of evolution, adoption, and proof of value within the industry. While the Lagoon1 is rated for the same classes of water as the Firefly, this kayak is a good choice if you like to kayak in areas that might have unpredictable debris scattered about. Integrated pockets are great for snacks and drinks. Then, we move to patience. The stability of the StraitEdge and the StraitEdge2 Pro kayaks cannot be understated. Live chat uses messaging to connect your websites visitors with one of your representatives and can be easily installed via your websites HTML structure. View and Download Advanced Elements AdvancedFrame Expedition AE1009 owner's manual online. Augmented reality (AR) is an altered form of reality where content lays over a users' real-world views. These elements go far beyond how to provide customer service or how to respond to emails. Here we have another series! Support Looking for assistance with your product? We notice Johns e-commerce business grew a lot this year. The generator also has features that allow you to design the look of your QR code so its attention-grabbing and on-brand. We are here to help you decide if Advanced Elements kayaks are right for you. Your entire support team can run on a help desk hence why its integral to your service software. At least they didnt steal it. Her background spans running customer support at startups to running script changes on live TV shows. All of HubSpot's handcrafted email newsletters, tucked in one place. Help desks are technology systems that allow reps to intake, manage, automate, report on, share, and respond to customer requests, questions, and concerns. The kayak cleaned up great with just soap and water with minimal scrubbing and it looks pretty good for a 5 year old boat with a lot of miles on it. When a long-term solution does become available, your team should circle back to these cases and notify customers about the update. This means trusting the opinions of customer service experts and giving them the tools they need to deliver great service. The 8 Key Elements You Need for Good Customer Service - HubSpot Blog The unique use of high-pressure drop-stitch engineering enables Advanced Elements to replace cumbersome skin-on-frame components with inflatable chambers and makes setup and breakdown much easier. We came up with these five elements of customer service: They dictate how we expect our customer service representatives to treat clients. Next up, we have the PackLite AE3021. That being said, some have expressed that the tracking fin is too small for their liking, causing the kayak to sometimes swing back and forth with each paddle stroke. Start a free trial today. Your customer service and support organization can build and customize a library of help articles for customers to identify and apply to the challenges theyre experiencing. Best for: Lakes, Bays, Inland Waters, Slow Moving Rivers (Class I-II) ADVANCEDFRAME SPORT KAYAK: AE1017-P A true performer for a day of flat-water paddling. While kayaking in Chile, a local man saw her Firefly kayak and tried to convince her to trade it for a sheep. The customer reviews page on the Advanced Elements website is still under construction, so reviews on this model are hard to come by. It was full of mud and water and the inflatable floor was shredded. In addition, that aluminum frame gives it great tracking and stability when out on the water. Ensure everyone in your company strives to do their best to give your customers an unforgettable experience to protect your brand reputation. Step two is positioning the response so the customer feels like you came to the conclusion collaboratively. This kayak comes with adjustable padded seats with lumbar support. Create accessible, omnichannel support options. This Warranty does not cover: Damage due to negligence, neglect, lack of maintenance, accident, abnormal or improper use, bad assembly or improper repair attempts, or damage resulting from improper inflation, or damage resulting from the use of a pump not supplied by Advanced Elements, or damage due to contact with a cleaner or chemical. There are a few other inflatable kayak retailers out there that might better fit what youre looking for. AND their customer service is excellent. (You can even use AR to offer reps an immersive onboarding and training experience.). Connect to the social network. In these scenarios, it's important to maintain a professional demeanor and treat the situation as a learning opportunity. We tagged his conversation with product request: snooze so we could easily follow-up when it went live. Advanced Elements take pride in having a US-based customer service center located right in their company offices near San Francisco, California. 2023 All Rights Reserved. Here, we will break down many of Advanced Elements inflatable kayaks to help you choose the best one for you! At Advanced Elements, we strive to provide the best in warranty and customer service! Not every customer interaction is going to be sunshine and rainbows. Voice recognition is often paired with AI in the customer service environment. With visual search technology, customers take a picture of a product and are then directed to a webpage with the item they photographed on it here, customers can learn more about its features and capabilities, connect with a rep, or place an order. The 12 bow and stern rockers help to keep you moving quickly and safely through the waves. View and Download Advanced Elements DragonFly2 AE1003 owner's manual online. The versatile AdvancedFrame Convertible Elite inflatable kayak can be paddled solo or tandem, and open or closed deck. The end result ensures customer satisfaction and team-wide harmony. We try our best to keep things fair and balanced, in order to help you make the best choice for you.As an Amazon Associate, I earn from qualifying purchases. Irreverent and insightful takes on business and tech, delivered to your inbox. But in customer service, empathy requires action. The StraitEdge Angler and StraitEdge Angler Pro are rated for the same waters as the other two kayaks in this series. If you're a more introverted customer service rep, don't feel pressured to act as bubbly as your extroverted colleagues. Its not uncommon for non-customer-facing team members to misunderstand their perspective. Advanced Elements [Paddling Buyer's Guide] . At these times, it can be tempting to focus on solving as many cases as possible instead of thoroughly working through each issue. This reviewer finds that this is a lot of fun because it gets you right in the fray of the rapids rather than removed from them. THIS WARRANTY IS INCLUSIVE IN LIEU OF ALL OTHER WARRANTIES. Provide a professional and reliable service experience for customers. The entire team must strive to delight the customer. In a world where fewer human-to-human interactions are happening, QR or quick response codes are becoming more popular. Phone Number 1-866-262-9076 Advanced Elements offers a complete line of inflatable kayaks, inflatable SUPs (stand-up paddleboards), and paddlesports accessories that excel in performance, quality, and portability. Trusted by business builders worldwide, the HubSpot Blogs are your number-one source for education and inspiration. The Groove inbox enables us to use canned replies, reference past conversations, and access knowledge base articles all in one place. However, it does move rather slowly in the water, and requires steady, measured paddling to avoid rocking side to side. October 27, 2020. Every department must listen and understand each others varying perspectives in order to ultimately build a more successful business. Todays consumers want a zero-friction experience in their customer journey. These Advanced Elements Kayak Reviews might hold one of your potential solutions! When every team member is on board, its much easier to work toward a common goal. Expand your knowledge and take control of your career with our in-depth guides, lessons, and tools. ADVANCED ELEMENTS CUSTOMER SERVICE ROCKS!! - AdvancedElements.com Instead of immediately giving the customer the page URL, walk them through each step of the document first. However, when your business messes up, your frustrated customers will likely expect some exceptional customer service to resolve the issue. Megan Totka is the Chief Editor for ChamberofCommerce.com. I guess you have to look on the bright side. . The AirVolution2 is also well-loved by its owners who like to use it for family outings. For more information, check out our, 11 Advanced Customer Service Technologies You Should Be Using, Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER JOURNEY MAP TEMPLATES. Both kayaks in this series feature high-pressure drop-stitch inflatable chambers to give the feeling of a hard shell kayak without the extra weight and bulkiness. Free and premium plans, Sales CRM software. Take it out onto the rivers you prefer, or try something new and daring, its up to you! Both kayaks are rated for class I-III waters like lakes, coastal waters, and moderate to fast-moving rivers. When a claim is fully processed, Advanced Elements will either repair or replace your kayak, free of charge. Its rigid bow and stern frame help this kayak cut cleanly through the water like a inflatable kayak rather than floating on the surface of the water like the PackLite kayak. Your businesss philosophy toward its customers should align with your overall company vision. And we tag the conversation to continue tracking this request. That's step one. The software overlays objects with digitally-immersive information so you can augment with videos, sound, 2D and 3D graphics, animations, and more. This is Advanced Elements answer to fishing kayaks. It depends on how the customer is feeling in the moment and what they're asking your business to do. The notion of impersonal, robotic support stems from treating customers like tickets. Self-bailing ports allow the kayak to expel water that will inevitably splash into the seat cavity. HubSpots Knowledge Base Software gives you the power to take your customers FAQs and most-common tickets and turn them into search engine optimized help articles and documents that live in your knowledge base library. That's because "good" customer service is subjective. Users of Advanced Elements, Inc. Products assume all risk and liability whatsoever resulting directly or indirectly from the use of such products, whether used singularly or in combination with other equipment, including all risk of bodily injury or death and whether arising in contract or tort or otherwise, and specifically including incidental, special, and consequential damages. Vidyard is an easy-to-use video software that helps reps connect with, teach, and support customers. Not to mention, those channels for interaction and connection need to be reliable, engaging, speedy, and responsive. Our focus is on designing and manufacturing "Inflatable kayaks with cutting edge technology" and providing excellent customer service. While we were gone, several a**holes decided to take it out and play with it. They are both extremely stable and built with the movement of reeling in fish in mind. On the whole, customers love this kayak. - mtpaddler. That ended our boating for the day (but not the fishing). Because of its sleek design and aluminum frame, this kayak is built for speed and agility. Engage customers with genuine interest and enthusiasm. Others have mentioned that it handles well, and the many compartments and pockets are a big hit. Our focus is on designing and manufacturing "Inflatable kayaks with cutting edge technology" and providing excellent customer service. Vidyard also offers insight into the specific areas of the video customers are rewatching and pausing this tells reps what customers are having difficulty with so they can reach out or explain in a different way. The Groove mentality encourages treating customers like colleagues. See if your business is eligible for a tax credit of up to $26K per employee! Always own up to your mistakes instead of placing blame elsewhere, and take the necessary actions to ensure you and your team never make the same mistake twice. It hasn't reached maturity, but it's in the midst of proving its purpose and impact as it evolves. Ritchie, Customer Service - solved the problem on the spot! If the case needs to be escalated, follow procedures for escalation management. Box 5128 Concord, CA 94524 d eclares, that the product: P roduct Name: Advanced Frame 2 Kayak M odel Number (s): A . track my shipment). You may unsubscribe from these communications at any time. Some people have expressed that it can be a little tight for two people. Some are going to be filled with friction as customers openly provide feedback about your brand. This level of personalized support shows a genuine commitment to customer success. At Groove, we put these five elements of customer service to work everyday. Thanks Advanced for such speedy service. Advanced Elements Customer Service. Instead, just pay attention to your tone and body language. This kayak is so light that sometimes it is difficult to maneuver in strong winds. To use your warranty, you must first send in a claim. Free and premium plans, Content management software. Whether you just reply to a common question or fully resolve a customer problem, every interaction impacts responsiveness. Responsiveness is a critical element of customer service. Are you a YouTuber, or do you simply like taking videos of your kayak trips? And the number of customer conversations doubled. This hybrid design of an aluminum frame and inflatable components simplifies the design thats usually used for skin-on-frame kayaks. Providing necessary support and training programs for all the company's staff. Advanced Elements - Killer Kayaks! You may be thinking, " but those are evolving technologies, too.". Our companys core values guide our entire business. Some have even mentioned that the Attack Pro feels smaller than some other whitewater kayaks they have used. While a few others on this list use an aluminum frame, the rib design used in the AdvancedFrame models offers much improved tracking and stability. This kayak is, most notably, a monolithic piece, unlike many other inflatable kayaks on the market. Toll Free: 866-262-9076 Troubleshoot collaboratively. Despite raging waters and numerous whirlpools, their kayak never flipped over. SeaEagle manufactures a wide range of inflatable kayaks with different price points and packages to choose from.
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