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women, giving them self-love as a friendly voice that offers fashion tips. Find out how we combat fake reviews. you looking super stylish whenever you hit the gym, studio or mat in your own home. personal shopper will act like a supportive friend whos there to help steer you in the right direction and give My package arrived damaged and i contacted customer service about the issue several times without any help. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The one condition we have is that the product must be clean without stains. Receive15% OFFon your first purchase. Most of the time, we choose panties that are stylish but might not be the best fit Purchase cautiously. Not impressed. fashion rut, wearing whats tried and true and bound to work. I informed them this probably happened in their warehouse because I NEVER wore the garment and sent it in perfect condition. It goes against our guidelines to offer incentives for reviews. Complaint Department Numbers and Emails. Learn here why you'll fall in love with Leonisa. They said they had no supervisors and provided me with a generic company email address? To get in touch with us, you can choose one of the following ways: the customer service number is correct! We are sorry your experience has not been optimal. 2023 Trustpilot, Inc. All rights reserved. Check out what 1,006 people have written so far, and share your own experience. Offers cannot be redeemed for cash and can be modified or discontinued at any time without notice. Confidants can find the perfect shapewear, strapless bra or undergarment to give you a flattering silhouette I just going to trash them . Once I saw the design on the gusset had changedwhen tried on the XL garment previouslyPurchased I was unhappy with the NEW design of the gusset. Its a win-win, after all. I spoke with customer service and was advised by 2 associates that it would be sent back out to me when you received it back. In regards to this case, we inform you her that we did not refund the money because the product arrived at our warehouse dirty; we have established on our website the conditions for exchanges or refunds in our products; which one of them is the item must be in perfect conditions, unworn, if the issue is quality the item needs to be clean; unfortunately, the product did not meet our requirements. Find out about launches, trends and special offers. Customer Reviews are not used in the calculation of BBB Rating. My husband and I had a good laugh. Companies can ask for reviews via automatic invitations. Measurements were. Hello Rachel! 3-Pack High Waisted Full Coverage Underwear for Women - Target I finally found bras that compress just enough to make a smooth natural appearance in both the front and the back. Once I tried it on with out underwear, I noticed the gusset was different and felt different. Leonisa Full Coverage Classic Panty - : Target We apologize as well for any inconvenience experienced with the item. For your peace of mind, we want to inform you that our team is working on your news to resolve it in the shortest possible time. We're so sorry about that. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information. The above item details were provided by the Target Plus Partner. Anyone can write a Trustpilot review. Answer it. While that may have once been the case, Leonisa has begun to offer personal styling Thank you Alicia will look forward for your response from technical team on issue not able to redeem my points. You can also write us customercare@leonisa.com and provide us your information (order number and items models to be returned). Thank you for your feedback. We'll be contacting you internally. Above are just a handful of ways Leonisas Style Confidants can assist you. WHY? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. i would never buy from this company again. I think l that is disgusting. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Find the Type of Shapewear that's Perfect for You. I requested a return label. More best-selling Click here to get notifications about new complaints of Leonisa. Anyone can write a Trustpilot review. We want you to leave our free consultation feeling happy with the choices you have made. We apologize for the inconvenience this situation has caused. Calle Nueva 5375 Conchal Santiago de Chile, Chile. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. The merchant did finally issue a refund, but only after I informed them I was contacting BBB. If you have any questions, they will answer them honestly and be transparent about Satisfied with the purchase. Schedule an online stylist appointment to good coverage and they look nice. It's odd that your package is taking so long; it definitely should have arrived by now. According to tracking number **********************, we have received your item on February 21, 2022, at 10:59 a.m. We requested our department in charge to process your refund as an exception.We have credited $50.00 to your Discover Card ending ******* on 03/02/2022. slacks or top. Conoce la mejor ropa interior femenina y masculina, fajas reductoras, sostenes, calzones, y trajes de bao. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The above item details were provided by the Target Plus Partner. If you don't love it, send it back! types. Hi Pilar!! Our personal shoppers have a lot to tell you! Hides cellulite for a smooth look. This high-waisted capri shaper softly (but effectively!) It goes against our guidelines to offer incentives for reviews. It softly compresses from the waist down to the outside of the thighs, but we left it out of the butt (to prevent flattening) and the mid-calf (to prevent the fabric from digging into your skin). would I send them back a dirty garment. Target does not represent or warrant that this information is accurate or complete. I had to pay to return two items that were very unconfortable. Verification can help ensure real people write reviews about real companies. Each time I asked to speak to a supervisor, they were in a meeting. I'm always a satisfied customer. We're so sorry that the products did not work out. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I am horrified that they would blame me for dirtying the garment. See details. It fit perfectly. body shapes, knowing exactly what styles and cuts of garments will look best on you. Been ordering from Leonisa for years ordered a new piece expecting it to delivery by mail like always nope, it was shipped and a signature was required. Hello Natalia! Speaking of shapewear, each This is my favorite under garment brand. Leonisa as a website that uses an external review system. Melissa, or Meli, loves fashion and her work at Leonisa, where Please give us a new opportunity to do it better. Plus, meet Leonisas four online stylists who are always here to offer free consultations. Offer is valid from June 1st through June 18th, 2023 at 11:59 PM EST for purchases made on and www.leonisa.com/pages/leo/ only. SAFETY NOTICE: ComplaintsBoard has analyzed Leonisa and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Happy with my purchase. CONTENTS Written and Fact-Checked You dont make promises or statements that arent true. importantly, we want you to feel amazing in your new garments. Your satisfaction is Leonisa's top priority. would I send them back a dirty garment? It was too small and policy doesnt allow returns. Before they even begin the process of finding you To her, underwear is intimate, but a way to show the whole world who you are. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method. compresses from your waist down to your mid-calf. Very durable. The shop is very complete, and the shipping very fast. I called to speak with someone and clearly told them that I had returned the item from the old order and was also refunded for it. LOVE FOR THE PEOPLE - We improve the quality of life for our 10,000 direct and indirect employees through loans; we also serve our local communities. . One was too large. Offers cannot be redeemed for cash and can be modified or discontinued at any time without notice. the product was of excellent quality. This in itself is bad business. Placed order September 15th XXXXXXXX. History. BRAND PILLARS Leonisa USA | Complaints | Better Business Bureau Profile I was told my refund was issued on 04/14/23. insecure in their self-esteem. That's why receiving the advice of an expert is a smarter way to buy, ensuring that we choose Delivery was fast and the swimsuit seem high quality and looks really cute. And during a free consultation, well Find out how we combat fake reviews. to choose, our Style Confidants are here to help. A few years ago I purchased a garment, though meant for pregnant women, I used it an outstanding hernia. DAILY USE - This panty is ideal for every day, providing comfort and freshness all day long. Alejandra, is a risk-taker when it comes to fashion. Thank you for your feedback. I ordered 14 days ago. We keep going back and forth. Adult content may be available on leonisa.com. looks and notices even the tiniest details. It is comfortable and lightweight. The chat agents dont have any idea whats going on and are incredibly unhelpful and Un-knowledgeable. The product was received on the date indicated. I asked several times to speak to someone else that could expedite it since I'm having surgery and was in need of the garment ASAP. Its been a while now with still no response. Personal shoppers are friendly with customers and good listeners. that underwear speaks for us, representing each womans essence and giving them complete confidence. The products are nothing out of this world but that is not the ptoblem. NO COUPON NECESSARY. Leonisa designs with a womans curves in mind. We use dedicated people and clever technology to safeguard our platform. once you describe the goal and what youre looking for, a personal shopper can offer numerous suggestions. Our ultimate goal is to lift you up and make you feel confident, courageous and It offers full coverage in the front, back, and sides. guide you to find the best activewear for women. Thank you for sharing your experience. Once you choose to speak to one of Leonisas personal shoppers, simply schedule an Unfortunately wasnt that way because they didnt see my email requesting the cancellation, they prepared the order and ignored my request ( very convenient)Second: I received the item and changed my mind to keep it but the clips of the body shaper is very uncomfortable, and I called them requesting a discount because the sales price is overpriced compared to the comfort they promote for its item. the perfect garment to complete a look, they need to understand your unique tastes, discovering what you like and Tracking is not working. After searching for the right bra, this is the best bra I've found. Lets meet each Style Confidant. They Leonisa designs with a womans curves in mind. Find out how we combat fake reviews. Order number Companies can ask for reviews via automatic invitations. - FREE shipping on orders for $40 or more. Includes items that are On Sale. I called you back to confirm you received it on May 26th. Second Order100361367389 Purchased April 11 (one compression garment) sent back un-opened April 13, a return Label as the mentioned in their response . Replies to negative reviews in < 24 hours. They have a small print return policy and indeed in the very last sentence they mention that panties, even those which can be worn above underwear, are not returnable. Why you use measure and not size as it comes 34B is not my size according to measurements. But sizing and design are just not a natural womans bust cup. Few weeks later I received another package and when I opened it I discovered that they shipped me the wrong items again! she gets to connect with thousands of women. And she wants to change the lives of So I immediately called to return the larger Garment. I have attached 4 photos, showing the inside was entirely clean and NOT worn. We have attached a picture of the item as proof. Thank you for your feedback. It definitely should have arrived by now. Contacted customer service September 22nd and they informed me they were going to escalated and email me. Discuss the issues you have had with Leonisa and work with their customer service team to find a resolution. Hello Ali!! She also likes to propose to women different looks and even They have ****** of my money tied up.This is unacceptable. See all questions . Luz Maria offers an honest opinion when it comes to critiquing Hailing from Latin America, the brand is dedicated to helping women feel confident from the inside out. Email them (800) 657-9107. 100% of our garments are produced in-house, in the Americas. Leonisa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Thanks. WebFor any questions or comments, please feel free to call us at 1-800-657-9107 or send us an email at infousa@leonisa.com. (This Garment looks like it was dragged across the floor or mangled in some way, ; how could that have happened in such a short period of TIME with the tags STILL attached? I have made a total of six phone calls to Leonisa about this matter and have not been able to resolve this issue. As a stylist, Meli tries to surprise women with exactly what they need, giving them confidence. Choose one of the following ways to get in touch with us. online stylist consultation. Keep in mind that shapers are compression garments that are designed to slim your figure. Looking for supportive, non wired bra for myself for sometime. The structure of the bra bends in weird ways and digs into your skin quite uncomfortably. With a super relaxed style thats not overly simple, she loves to wear and I should wait. That isnt acceptable customer service. Hello Caroline!! Keep in mind that it may take 3 to 5 business days for us to get back to you. Whether its for prom, a wedding, or a party, every woman wants to look their absolute best. Use our chat during working hours and well answer you immediately. While she prefers shades of white, black and nude color tones, submitted by Leonisa Team - 2 years ago. Lace undergarments are her favorite type of intimates and she adores I found it really inconvenient to go to Correos for that. Hi Valentina. Great product! We would like to clarify that when an order is placed or an email is sent after working hours they are not viewed until the next morning or business day. Leonisa - Wikipedia And more to the point, what can they do for your fashion tastes and style? Once you try us, you wont ever go back! I am asking that The Better Business Bureau stay involved until Business send return label and gives me a full refund. Our supervisors and managers do not handle these kinds of customer requests as they are the customer service team's responsibility and we are trained based on what they need from us. I can find those panties for 5, and the 50 dollar pantie short not exact of the really order . The shorts said they were medium compression but I couldn't get them over my thighs and I'm usually a size 12 in pants. Please wait **** business days while the bank reports the transaction. BBB, please share this to the public so they can make an informed decision if they would like to risk doing business with this merchant. According to our department in charge, we inform her that we have returned the garment to her home address because the item was not in good condition; we explained her of our return policies. Send us an email at infousa@leonisa.com or use the form below. It is beyond me WHY this company can't follow simple instructions, especially when I included a note. online stylists who are always here to offer free consultations. We recommend that you do not rely solely on the information presented. The post office sent me a picture of the incorrect address. We will contact you internally to continue assisting you. Glad you asked! Use our chat during working hours and well answer you immediately. Hello Lorelee!! Never buying from them ever again! Love my new bra! Hola Ana!! Replies to negative reviews in < 24 hours. The bras are spectaculars. The bag arrived at the indicated address on time. Hello Pilar. Shipping to the United States and territories including Puerto Rico, Hawaii, Alaska, and Guam. No answer. WebComplaint Details Note that complaint text that is displayed might not represent all complaints filed with BBB. Web1 reply from Leonisa Customer Service team - 2 years ago. Well, the small cups were not an option, so I had to go with the 34B which was too big. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. Idid speak with Leonisa, AFTER I filed myORIGINAL complaint with the B*****BusinessBureau. Target does not represent or warrant that this information is accurate or complete. We apologize for the inconvenience this situation has caused. Our Style Only one coupon per order. I return the bra for a full refund. Very scratchy materials. Did you find this review helpful? We will contact you internally to continue assisting you in this matter. It did not provide the firm support I need in the abdomen area. Hi Jackie! Oddly, your package has been out for delivery for so long. I recieved the item on 4/11 called them and immediately returned it. Not the shaper shorts as I wore them for the day. NO COUPON NECESSARY. Horrible. We also ensure all reviews are published without moderation. We apologize for any inconvenience this may have caused. It covers the under arm flab better than any bra Ive ever worn! Hello Esmeralda! it did not take them 14 days to collect my money. Item was never shipped. Honest review. Because the truth is that Filter by Showing all complaints Sort Initial If the issue was my fault I would understand but it wasnt. This super comfy fabric has targeted compression for a perfect shape: it softly compresses from the waist down to the outside of the thighs, but we left it out of the butt (to prevent flattening) and the mid-calf (to prevent the fabric from digging into your skin). On occasion, manufacturers may modify their items and update their labels. Thank you for your help. This account has been verified by Leonisa customer service / representatives through our verification process. WebA Customer Service Rep/Personal Shopper communicates with customers through Live Chat, email and by phone to answer questions, solve problems, research account activity It's made of a striped fabric blend for a touch of style. Offer is subject to change due to returns, cancellations and exchanges, and does not apply to previous purchases. Ask a question. the most supportive compression garment to help you heal faster. Thank you for sharing your experience. Hello Andrea! LOVE FOR THE PLANET - In every step of production, we take special care to manage water, improve air quality, save energy, and reduce material waste. I bought a shaper for my stomach, back, and thighs. You can seeby the inside of the garment,the item was NEVER worn; and still had ALL tags attached. Your satisfaction is very important to us. submitted by Leonisa Team - 2 years ago. LOVE FOR THE PEOPLE - We improve the quality of life for our 10,000 direct and indirect employees through loans; we also serve our local communities. It goes against our guidelines to offer incentives for reviews. These underwear are it. Offer is subject to change due to returns, cancellations and exchanges, and does not apply to previous purchases. Offer is valid from June 5th through June 12th, 2023 at 11:59 PM EST for purchases made on and www.leonisa.com/ only. Leonisa was founded in Joaquin Eduardo Urrea and Julio Ernesto Urrea. Leonisa was slim the figure and help you heal faster after surgeries. This is ONLY satisfactory WHEN Business sends return LABEL to my email. Shipping to the United States and territories including Puerto Rico, Hawaii, Alaska, and Guam. Thank you for your feedback. Leonisa Customer Service Number And Complaints Department The legs rolled up every time I sat down. Was looking forward to actually telling friends what I was wondering. Very good quality, I enjoy this brand because the undies are comfy and cute. I ordered two bras for my recovery after breast reduction surgery. SHINY FABRIC - It's made with nylon and lycra that guarantees a perfect fit and a striped fabric blend for a touch of style. Leonisas innerwear is #1 in design and technology. My 2nd returned item arrived back at their location on 4-22-22. it will take 14 days from that date return my money. First: I tried to cancel the order the same day I placed but was after working hours and it was supposed to receive it first thing in the morning. I tried on the XL I already had and did not like the NEW open gusset style. SUPER COMFY - Tummy control shapewear for women made with SkinFuse, our softest slimming technology. After the call, your personal shopper will stay in touch with you by email, telephone or even a virtual meeting so I recieved the item on 4/11 called them and immediately returned it, WHY? It We will continue working on improving our procedures and response times. See details. As a Style Confidant, she likes to think Here are 8 tips for writing great reviews. Para Leonisa es vital tu satisfaccin. Her own personal style leans toward comfortable loose clothing I genuinely believe ifit werent for BBB that I would be out my money. But more Our schedule is Monday to Friday, 10:00 to 22:00, or Saturday, 11:00 to 17:00. We hope you visit us again in the future and we would like to remind you that your refund is on its way. You might have heard of the term personal shopper once or twice. Thank you for your feedback. Leonisa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Thank you for your feedback! LOVE FOR THE PLANET - In every step of production, we take special care to manage water, improve air quality, save energy, and reduce material waste. ComplaintsBoard.com is a leading complaint resolution website on the Internet. INVISIBLE LOOK - Made seamless to be invisible under clothes. For more details, and to see what shortcuts or tools we provide to get better, faster I ordered two compression garments XL and *** on 4-2-2022 order ********. Whether you are pear-shaped, apple-shaped or have an WebWith Leonisa, I'm sure I'll never shop there, ever again. Great product! Find the Type of Shapewear that's Perfect for You. Luz Maria loves recommending shapewear to women of all ages and sizes and for Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have over 65 years of experience creating high-tech innerwear that offers comfort, shape, durability, and built-in confidence. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Orders are generally received in good time and condition.

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